We read everything
Contact
Contact form
Message received.
We confirm receipt within [ACKNOWLEDGEMENT PERIOD] and reply on substance within [RESPONSE PERIOD].
Complaints
1. What counts as a complaint
A written expression of dissatisfaction about this service — its content, settlement reference data, accessibility or the handling of personal information — that requests a response.
2. How to file
Use the form above with the topic “Complaint” or write to [EMAIL]. Required details: your name, contact email, the date of the issue, the page or pick number concerned, and what outcome you seek.
3. Timelines
Receipt is confirmed within [ACKNOWLEDGEMENT PERIOD]. A substantive reply follows within [RESPONSE PERIOD]. Complex cases may take longer; we tell you if so and why.
4. Escalation
If you disagree with the first reply, ask for escalation. The complaint is then reviewed by [ESCALATION ROLE], who responds within [ESCALATION PERIOD].
5. External bodies
If you remain unsatisfied, you may contact the gaming regulator of your province or territory, and for privacy matters the Office of the Privacy Commissioner of Canada or your provincial privacy authority.
Your regulator: —
6. What we log
The complaints register records: date received, complainant contact, subject, pages or picks concerned, actions taken, response dates and the final outcome.